Terms of Service

1. Estimates & Pricing

• Estimates are free and are based on an on-site visit and the information available at that time.
• Unless stated otherwise, written estimates are valid for 30 days from the date issued.
• Your estimate describes the scope of work, surfaces, number of coats, and materials included. Anything not listed is not included.
• Pricing on the Site, in ads, or in conversation is general information only and is not a binding quote.

2. Scheduling & Weather

We will give you a projected start date and do our best to keep it. Exterior work, staining, and sealing depend on temperature, humidity, rain, and other conditions required by the coating manufacturer. We may reschedule or pause work when conditions could affect the quality of the finish. Weather delays are not a breach of agreement.

Start dates may also shift due to delays on earlier projects, material availability, illness, or other circumstances outside our control. We will keep you informed of any changes.

3. Deposits & Payment

• A deposit may be required to reserve your project on our schedule. The amount will be stated on your estimate or agreement.
• Larger projects may be billed in stages as stated in your agreement.
• Final payment is due upon completion of the work and final walkthrough unless your agreement says otherwise.
• Late balances may be subject to late fees as allowed by Minnesota law and stated in your agreement.

4. Changes to the Work

If you ask us to add surfaces, change colors after work has begun, or otherwise change the scope, we will provide a written or texted change order with any added cost before proceeding. Additional work is billed at the price stated in the change order.

5. Customer Responsibilities

To help your project go smoothly, you agree to:

• Provide safe access to the work areas, along with access to water and electricity
• Remove or secure valuables, fragile items, artwork, and small furnishings before work begins
• Keep children and pets away from active work areas
• Make color and finish selections before the scheduled start date
• Let us know about any known issues, such as moisture damage, rot, or prior repairs

We will take care to protect your floors, furniture, landscaping, and property during the project.

6. Colors, Materials & Results

• Colors on screens, printed swatches, and chips may look different on your walls due to lighting, sheen, and surface texture. We recommend testing samples on-site.
• Stain colors can vary depending on the age, species, and condition of the wood.
• Once you approve a color, changes after application may be billed as additional work.
• If you supply your own paint or materials, we are not responsible for their quality, coverage, or performance.

7. Surface & Hidden Conditions

Our estimates are based on what we can see. Sometimes preparation uncovers problems that were not visible, such as rotted wood, moisture damage, failing previous coatings, mold, or structural issues. If this happens, we will stop and talk with you before doing any additional work. Repairs beyond the original scope will require a change order.

Paint and stain cannot correct underlying problems such as moisture intrusion, foundation movement, or defective siding.

8. Lead-Based Paint

Homes built before 1978 may contain lead-based paint. For work that disturbs painted surfaces in these homes, we follow the U.S. Environmental Protection Agency's Renovation, Repair and Painting (RRP) requirements, including providing the EPA's Renovate Right pamphlet before work begins. Additional lead-safe practices may affect project cost and will be noted in your estimate.

9. Satisfaction Guarantee

Our goal on every project is simple: do the best job we can and make sure you're happy with our work. That's what our Satisfaction Guarantee means.

What the Satisfaction Guarantee includes

• Final walkthrough. When the work is finished, we walk the project with you so you can point out anything that doesn't look right.
• Touch-ups and corrections. If something in our workmanship doesn't meet the scope of your estimate, such as missed spots, drips, uneven coverage, or rough cut lines, we'll come back and correct it at no additional charge.
• Reporting window. Please let us know about any workmanship concern at the final walkthrough or within 30 days of project completion. Concerns reported after that may be handled as new work.

The Satisfaction Guarantee does not cover:

• Weather, sun, UV, ice, snow, rain, or seasonal wear, including fading, peeling, or cracking caused by exposure over time
• Moisture, water intrusion, ice damming, condensation, mold, or mildew
• Structural movement, settling, rot, or problems with the surface underneath the paint
• Normal wear and tear, chalking, or aging of the finish
• Damage from impact, abuse, pets, cleaning, accidents, or other trades
• Decks, docks, stairs, and other horizontal or high-traffic surfaces, which need regular maintenance
• Surfaces you asked us not to prep or repair, or work done against our recommendation
• Paint or materials supplied by the customer
• Work changed, repaired, or painted over by anyone other than Horizon Painting
• Color choices once approved and applied

Any warranty on paint, stain, or other products is provided by the product's manufacturer, not by Horizon Painting. Correcting our workmanship is the remedy under this guarantee; it does not include refunds for completed work. To raise a concern, contact us with photos and your project address, and we'll follow up to schedule a visit.

10. Cancellations

Please give us as much notice as possible if you need to cancel or reschedule. Cancellation terms and any non-refundable portion of your deposit will be stated in your agreement. Materials purchased or custom-tinted for your project may be billed if the project is canceled.

If you signed your agreement at your home, you may have the right to cancel within three business days under Minnesota and federal home-solicitation laws. Details will be included in your agreement when they apply.

11. Project Photos

We may take before, during, and after photos of our work. With your permission, we may use photos on our website, social media, and marketing. We will not publish your name or street address without your consent. Let us know at any time if you'd prefer we not share photos of your property.

12. Website Use

• The Site's text, logos, photos, and design belong to Horizon Painting or are used with permission. Please don't copy or reuse them without our written consent.
• Information on the Site is provided for general purposes and may change without notice. We try to keep it accurate but do not guarantee it is complete or current.
• The Site may link to third-party websites. We are not responsible for their content or practices.
• You agree not to misuse the Site, including attempting to interfere with its operation or submitting false information.

Your use of the Site is also governed by our Privacy Policy.

13. Text Messaging

By providing your mobile number and opting in, you agree to receive text messages from Horizon Painting about estimates, appointments, project updates, review requests, and occasional offers. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent is not a condition of purchase. See our Privacy Policy for how we handle your information.

14. Limitation of Liability

Horizon Painting is licensed and insured in Minnesota. If damage to your property occurs as a direct result of our work, please notify us promptly so we can make it right.

To the fullest extent permitted by law, the Site is provided "as is," and Horizon Painting is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or our services. Our total liability for any claim related to a project will not exceed the amount you paid for that project.

Nothing in these Terms limits any rights you have that cannot be waived under Minnesota law.

15. Governing Law & Changes

These Terms are governed by the laws of the State of Minnesota. Any dispute will be handled in the state courts located in Minnesota. We encourage you to contact us first so we can try to resolve any concern directly.

We may update these Terms from time to time. Updates will be posted on this page with a new effective date. If any part of these Terms is found unenforceable, the rest remains in effect.